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  • River Terrace Health Campus Receives Award for Outstanding Customer Service

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    October 17, 2019
    River Terrace Health Campus Receives Award for Outstanding
    Customer Service
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    Customer Feedback Secures Community Top Award
     
    Madison, IN (October 17, 2019) – The success of every company relies in large part
    on the company’s beliefs, and how those beliefs are upheld through its culture and
    standards. River Terrace Health Campus, a Trilogy Senior Living Community, believes,
    above all else, in service. This explains why River Terrace has been granted Trilogy
    Health Services’ highest award in recognition of their dedication to customer service.
    Dubbed the ‘Sweet Nebraska!’ award by Trilogy Chairman of the Board Randy Bufford,
    it recognizes Trilogy communities who scored 9.75 or above out of 10 on their Customer
    Satisfaction Surveys, based on feedback from residents and family members. River
    Terrace Health Campus received a 9.8 out of 10. At Trilogy’s Annual Fall Meeting,
    which took place October 16 TH – 17 th , representatives from River Terrace accepted the
    prestigious award amidst cheers from over 350 of their peers. River Terrace Health
    Campus was also recognized for placing first in Independent Living, with an overall
    Independent Living score of 9.95.

    “Everything we do at River Terrace is for the benefit of those we serve,” commented
    Brittan Mefford, Executive Director. “The needs and desires of our residents and family
    members shape the services we offer at our campus. Their feedback on our Customer
    Satisfaction Surveys is a great indicator of the quality of care that we provide, and we
    are honored to receive such high recognition. I am proud to be a member of a team who
    is always willing to go the extra mile for our customers.”

    Leigh Ann Barney, President and CEO of Trilogy Health Services, commented, “We are
    so proud of every member of the River Terrace Health Campus team. They strive for
    excellence every day, and the success of their efforts is reflected in their outstanding
    score. Their commitment to our Trilogy Service Standards, and to one another, is
    inspiring. We would also like to thank our residents and family members for their
    invaluable feedback. Their scores and comments will be used to further improve the
    services we offer."

    “At River Terrace and Trilogy Health Services, our culture serves as the foundation for
    everything that we do,” commented Andra Bladen, Divisional Vice President for Trilogy’s
    Southeast Indiana Division. “At the center of our culture is our commitment to serving
    our customers – our residents, and their families. We are both thrilled and honored to
    receive such great recognition from our residents and family members. I commend
    Brittan and her team for being such exceptional servant leaders.”

    Companywide, over 10,157 surveys were mailed to residents, family members and
    other responsible parties, with over 62 percent of the surveys returned. Across all
    surveys, nearly 89 percent of customers responding said they would recommend their
    Trilogy campus to someone who required senior living services. Trilogy Health Services
    currently operates senior health and hospitality communities throughout Indiana, Ohio,
    Kentucky and Michigan.

    River Terrace Health Campus is a Trilogy Senior Living Community. We offer a full
    range of personalized senior living services including assisted living, long-term care,
    short-term care, and more. Our services are delivered by staff specially trained to honor
    and enhance the lives of our residents through compassion and a commitment to
    exceeding customer expectations. To learn more about River Terrace, please call us at
    812-265-0080, follow us on Facebook and Twitter, or visit our website at
    www.riverterrhc.com. For more information about Trilogy Health Services, please visit
    www.trilogyhs.com.

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