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  • River Terrace Health Campus Honored for Exceptional Customer Service

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    April 25, 2019
    River Terrace Health Campus Honored for Exceptional Customer
    Residents and Family Members Give Trilogy Senior Living Community Record-Breaking
    Madison, IN (April 23, 2019) - As residents and their family members of Trilogy’s
    senior living communities know, the senior care provider is serious about customer
    service. Exceeding their customers’ expectations is the company’s utmost goal, and
    those that go above and beyond in pursuit of this goal are recognized and rewarded.
    Recently, at Trilogy’s annual Spring Meeting, which took place April 16 th – 18 th in
    Indianapolis, Indiana, River Terrace Health Campus was thrilled to discover that they
    had received the top award in Customer Service. This award, dubbed the ‘Sweet
    Nebraska!’ award by Trilogy President and CEO Randall Bufford, first came into
    existence in 2017 in order to recognize campuses who scored over 9.75 out of 10 on
    their Customer Satisfaction Surveys, based on feedback from residents and family
    members. In 2019, 6 Trilogy Senior Living Communities earned this honor. River
    Terrace Health Campus scored a 9.75 out of 10!

    “At River Terrace Health Campus, our commitment to compassionate care is reflected
    through the quality of our services,” commented Brittan Mefford, Executive Director.
    “These services have been designed to not only meet the needs of our residents, but to
    enrich their lives in ways they never could have imagined. Whether it’s embarking on
    your first cruise or enjoying a sunset from our patio, we strive to create a lifestyle where
    senior living isn’t your last stop – it’s a new beginning. I am honored to be a part of a
    team that makes this lifestyle a reality!”

    River Terrace Health Campus was also given top ratings for their Independent Living
    services, which reflects their insistence on compassionate, customer-centered care.
    Randall Bufford, President and CEO of Trilogy Health Services, commented, “We are
    very proud of the entire team at River Terrace Health Campus. Their unwavering
    commitment to quality care and exceptional customer satisfaction embodies the mission
    and philosophy of Trilogy Health Services. We also thank our residents and family
    members for participating in the survey process, which is an important component of
    our quality assurance initiatives.”

    “At River Terrace Health Campus and Trilogy Health Services, our culture serves as the
    foundation for everything that we do,” commented Andra Bladen, Divisional Vice
    President for Trilogy’s Southeast Indiana Division. “At the center of our culture is our
    commitment to serving our customers – our residents, and their families. We are both
    thrilled and honored to receive such great recognition from our residents and family
    members. I commend Brittan and her team for being such exceptional servant leaders.”

    Companywide, over 9,800 surveys were mailed to residents, family members and other
    responsible parties, with 55% of the surveys returned. Trilogy Health Services currently
    operates senior health and hospitality communities throughout Indiana, Ohio, Kentucky
    and Michigan.

    River Terrace Health Campus is a Trilogy Senior Living Community. Our services are
    delivered by staff specially trained to honor and enhance the lives of our residents
    through compassion and a commitment to exceeding customer expectations. For more
    information about River Terrace, please contact the campus by calling (812) 701 - 2702,
    follow us on Facebook and Twitter, or visit the campus website at www.riverterrhc.com.

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